FAQs & Contact
Where are your products made (freeze-dried meals, organic fruit snacks, etc.)?
All our VOYAGER freeze-dried meals , from breakfast to dessert, are made in France in Captieux (33) 65km south of Bordeaux, in the heart of the Landes de Gascogne forest 🌲.
As for the range of ORGANIC fruit snacks 🍏🍎 from the Fruit Ride brand, the products are made in our production center in Les Sables d'Olonne in Vendée and the majority of the fruits come from crops in the West in the Nantes region. .
What is freeze-drying?
Freeze-drying is a process that can be observed in nature in the Andes Mountains (South America). Through a set of very low temperatures and pressure, the water contained in a food changes from solid (ice) to gaseous state without going through the liquid stage. The food retains approximately its original proportions and shape. With less water, its weight can decrease considerably (up to 75%). Food that has become porous rehydrates very easily , the water returning to its original place.
We reproduce what nature has shown us in our cooking workshops using freeze dryers. To learn more about freeze-drying , its methods and benefits, do not hesitate to discover our dedicated blog article here
How can I prepare my Voyager freeze-dried dish?
10 minutes and it's ready!
1- Open your Voyager freeze-dried dish , at the level of the notch above the zip.
2- Pour the water (hot or cold according to the recipe) according to the level indicated on the back of the sachet and follow the graduated scale in the sachet.
3- Mix and close for 5 to 10 min
4- Open the Voyager sachet , mix well and taste it's ready! 😋
To discover the steps in video, it's here: Presentation of the freeze-dried dishes "Voyager"
Do I necessarily have to have hot water to prepare my VOYAGER freeze-dried dish?
Not all . Most of the freeze-dried meals that we are used to eating “hot” are rehydrated with hot water or heated after rehydration . Mueslis, desserts and a range of savory dishes can be prepared with cold / temperate water.
Find here our section “selection of recipes rehydratable with cold water”.
Discover the "Cold water rehydration" range
How long can VOYAGER freeze-dried meals be kept?
VOYAGER freeze-dried meals can be kept for between 24 to 48 months , depending on the recipe. The MDD (date of minimum durability) indicates the optimal time in which the dish can be consumed. If you exceed the date of consumption the dish does not become unsuitable, it can however lose flavors and colors. To guarantee maximum satisfaction of our customers, we are committed to ensuring that any product sent in your orders has a minimum DDM of 6 months. If this is not the case, the products are systematically added to our "Good deals" category at a reduced price and the information of the short date is mentioned in a visible way in the product sheet.
Do I need to store Voyager freeze-dried meals in the fridge?
No fridge needed! VOYAGER dish bags withstand bad weather, cold, heat, altitude, depth. Don't be afraid to go on an adventure!
How can I follow the delivery steps?
An email is sent to you at the time of your order with the parcel tracking number.
What are the delivery rates?
The price varies according to the number of products (weight), the destination and your choice of parcel transport. From an order of €50 incl. tax and for delivery in mainland France, parcel shipping is free.
I received damaged products, what should I do?
You can contact our team at email@example.com by sending them a photo of your damaged products. If the package in which you received your products was also in poor condition then don't hesitate to take a picture of it as well (it's important for us 😀). Specify the name of the recipe, the batch, the MDD (date of minimum durability) written on the product as well as the order number and your contact details.
As long as the bag is not pierced, the dish inside remains consumable. Do not hesitate to use your common sense (smell, color, taste) so as not to waste.