Shipping and returns

Shipping your package

The products ordered will be delivered to the address mentioned by the customer when ordering on the website. Except in special cases or unavailability of one or more items, the products ordered will be delivered in one go.

Depending on the weight and volume of the order, delivery will be made by post or by an independent carrier. The delivery time is approximately 3 days upon receipt of the order and its payment for Colissimo*, 2 days for Chronopost**.

Delivery is deemed to have been made upon delivery of the ordered products to the carrier. The customer is required to check the condition of the products delivered and to make all the necessary reservations with the carrier.

Shipping costs include preparation and packaging costs as well as postage. The preparation costs are fixed, while the transport costs vary according to the total weight of the package.

The customer has a withdrawal period of 14 clear days from delivery to return the products to SAS FALIERES at his own expense, for exchange or reimbursement.

In the event of exercise of the right of withdrawal, the customer will have the choice to request either the reimbursement of his order, with the exception of the return costs that he will have incurred, or the exchange of the products (the shipping costs incurred for this new expedition remaining at his expense).

Any request for exchange or refund must be made by post, within 7 days of delivery, the products must be returned to SAS FALIERES unopened and in their original packaging. The postage fees are paid by the client.